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Operations and Customers

Operations are all flights that are not training flights or rental flights. Customers are the parties that "pay" for revenue operations, and can be used as a light CRM tool to track your revenue streams.

Operations

In Administration → Operations you can create different kinds of operations, both revenue and non-revenue. Within EASA, this is normally referred to as SPO (Special Operations).

Examples of operations include:

  • Maintenance flights
  • Ferry flights
  • Charter flights
  • VIP flights
  • Scenic flights

In other words, operations are non-educational flights.

Customers

Customers in FlightLogger are those that "pay" for revenue operations. You can use customers as a light CRM tool to keep track of your revenue streams across the different kinds of operations.

For internal operations such as maintenance and ferry flights, the customer would normally be yourself. For operations such as scenic flights and VIP flights, the customer is often a company or person from outside your organization.

To create customers, go to Administration → Customers.

Need help?

If you have any questions, please reach out to our support team at support@flightlogger.net.