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Failed payments and invoicing questions

If a payment fails or you have a question about an invoice, contact us at accounts@flightlogger.net. Our accounts team handles all payment and invoicing matters directly.

If a charge on your account fails

FlightLogger charges your registered card automatically each month. If a charge doesn't go through, you'll receive an automated email from us, usually with a subject line like "FlightLogger needs your attention: Charge on credit card declined" or "Credit card is lacking funding."

If you receive one of these emails:

Note: Please don't reply directly to the automated notification email. Send a new message to accounts@flightlogger.net instead.

If you have a question about an invoice

For anything related to your invoice, including amounts or payment dates, please email accounts@flightlogger.net.

To help us answer quickly, please include:

  • Your invoice number

Need help?

For anything related to failed payments or invoicing, contact accounts@flightlogger.net. For all other questions about using FlightLogger, use the Get Support button inside FlightLogger instead.